How does one replace a Balance 30 under warranty?

Product Discussion Peplink Balance
1

There is no obvious place under “Support” to initiate a warranty claim.

(Background: I have a B30 with a defective WAN 1 port - it goes up and down randomly, including after a factory reset. Tech support has not been able to identify the problem)

S

2

Hi,

Tech support is trying to narrow down the problem. I suggest upgrading to firmware below then continue monitor.

http://download.peplink.com/firmware/plb30/fw-b20_30-6.2.3s012-build3064.bin

We will definitely process RMA if the problem related to hardware.

Thank you.