How do I connect a new device to my pepwave?

I am unable to connect a NEW device to my pepwave. I am able to access my web admin pepwave account with my username and password on my laptop (which was initially connected when I first set everything up) so I know my password is correct. However, when I try and connect a NEW device (I am trying to connect a phone and a smart tv), I am told that the password is incorrect. Is there a setting to allow a NEW device that I don’t know about?
Thank you!

No. If you try and connect a device on wifi and it says the password is wrong - most likely the password is wrong…

You can add another SSID with a new password and test against that perhaps?