Help for a Newbie... WAN2: Disconnected (Health check failed)

Product Discussion Peplink Balance
1

I work for an MSP. One off our clients have reported that they are having issues with the WAN2 connection today – based on the PepLink report.
Any advise would be great.
The 2 reports are below:

Balance-20 (Peplink Balance 20: running 7.1.0 build 3504).
Wed Apr 24 20:57:51 BST 2019
Current health status for all WAN:
WAN1: Connected (IP: 192.168.5.2)
WAN2: Disconnected (Health check failed)
Peplink | http://www.peplink.com
Apr 24, 2019

Balance-20 (Peplink Balance 20: running 7.1.0 build 3504).
Wed Apr 24 20:58:04 BST 2019
Current health status for all WAN:
WAN1: Connected (IP: 192.168.5.2)
WAN2: Connected (IP: xx.xx.xx.xx)
Peplink | http://www.peplink.com
Apr 24, 2019

2

We would need to know what the current health check is set to for WAN2 and seeing the device event log would be useful. Standard health check is DNS lookup - so either WAN2 has been going up and down or DNS responses on WAN2 have taken too long (if they are still using DNS as the health check mechanism).

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3

@anthonyhutton, I have removed the S/N and masked the public IP from your post as a security measure.

Please try not to disclose the sensitive information in the public post. You may either contact your purchase point (if it is Peplink reseller) or submit a support ticket here if need technical assistance.

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4

it says “disconnected”

you need to look into it more on your end…

1 Like