HD4 modems resetting constantly

Hi there,

I have a new Max HD4. Two of the modems are in a constant state of ‘resetting’. Clicking on the Details does/shows nothing. A reboot does nothing.

What could be the issue and what is the resolution?



How is it powered? Resetting modems can be caused by a lack of current. Are you using the factor PSU?

Otherwise log a ticket so engineering can check the modules remotely. .

Sorry for the delayed response. We are using the factory PSU. The problem seemed to go away on it’s own