Email when creating incontrol accounts


Do we have to have a working email address for creating new accouns in incontrol?

Is there a way to change the default msp password for [email protected]?

Normally yes. But if you cannot verify an email address, here is a workaround. Go to MSP > Search page and search for the user’s email address. On the far right column of the result, click on the key icon to reset its password. Then the account will be activated.

The best practice is that you should create your own MSP admin account. Login to it. And then remove the [email protected] account. You do not need to keep it.


Thanks Michael!

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