I recently upgraded to 6.2.1 and saw that InControl Management was enabled under the admin settings. I set up a new account for InControl and tried to add my device by I get a message saying “Failed” “Already Added”. Is it possible to see if someone has used our serial number or get that reset to use with our account?
Remco no longer works for the company. I now receive all emails to his old email addresses with the company. When I go to reset the password associated with his email accounts, I don’t get an email back. Unless he used a generic account?
I have the same problem. I am just a home user and I am pretty sure me or someone in my family registered with an email address that we no longer use. Is it possible to get my device unregistered so I can use the serial number again?
I have the same issue an ex employee setup the incontrol feature on our balance one router. How do I go about adding the peplink to my incontrol account and removing it from the old account.