Got a DCS-GN, it won’t take any password to log in, tried the reset button for 5-9 seconds, tried it for over 10 seconds, the unit reboots but does not seem to reset. Is there a trick to the reset button?
Can you please try to press the hard reset button for longer times (Example 20 seconds) and check on the status again ? Worry the reset button is failure thus you can factory reset the device. Please check the LED status (Power, Status, WIFI) while pressing the reset button. You should find the WIFI LED light turn off & following Power, Status & Ethernet LAN flash for 1 time if you successful factory reset the device.