I am still not sure I understand the logic in their conclusion. Two (2) separate Jetpack 8800L’s on two different Peplink devices (Balance One and Surf SOHO) put together in every combination possible (most recent firmware at that time) with numerous new USB cables tested to ensure that wasn’t the issue and the Engineering team when remotely logged in and saw/acknowledged the speed issue. To boot the issue is only on the download side of things. Last night I did a speed test and I was at 9.4mb down and 46mb up. Connected wirelessly to the Jetpack I am 56mb down and 45mb up… But there is no problem with the Peplink devices (Balance One or Surf SOHO) working correctly with either of the two Jetpacks… I don’t get it…
Regardless, I did try to install the latest firmware on the Balance One and after doing so it refused to communicate with the Jetpack (at Dashboard it just constantly said connecting). I had to revert back to the 7.2.1 (i think that is the name) firmware to get it working again.
I did have all the previous settings written down so I ensured everything was the same on the new firmware as the old firmware. I did note that normally the Jetpack will acknowledge a USB device when plugged in. Under the new firmware the Jetpack didn’t see the Balance One as being plugged in via USB (yes I rebooted the Jetpack and the Balance One). When I reverted to the old firmware the Jetpack was able to see the Balance One again.
Maybe some of the new settings were causing a communication issue with the USB??
Open for suggestions…