I just bought a new Balance One hoping to easily upgrade my Balance One Core, but apparently the config is not compatible. I read the forums about converting the file, but I cannot find how to do so. Can anyone help?
Hi. The Peplink Partner from whom you purchased your routers should be able to help you with this.
I guess I don’t have a Peplink Partner since I bought from Amazon. I’ve entered a support ticket, but I don’t know how soon I’ll get a reply.
Just a minor “side note”: From what we’ve seen, the sellers on Amazon/etc sell Peplink products for about the same price as do we Partners. The difference? We actively support our customers. So, in some cases, the buyer does not get what he pays for.
As someone rather new to Peplink products, I was unaware that it might be difficult to get support for this product if I bought it on Amazon
@geekjon, we have converted the config for you. Please follow up in the ticket.
Thank you. This converted file seems to work.