Convert a backup configuration file of peplink balance 380 to 305


#1

Hi,

My Customer has peplink 380 that has been damaged and I want to take its backup and to put it in peplink 305 balance, when I Apply it, I have the Following error:

"
Error: Configuration file not accepted.

This configuration file is generated by a different model of Peplink Balance.
Please visit http://www.peplink.com/knowledgebase/ and look up the article for
how to convert a configuration file for another model of Peplink Balance.
"

Is there a way to convert the peplink 380 backup config to peplink 305 config?


#2

Hi - The tool only converts “up” the model lineup (because of complexities reducing # of WANs when going down).

We can do a manual conversion for you if you open a ticket and include the serial numbers of both the 380 and 305. Please send the info to support@peplink.com


#3

Hi Travis. Even though the 380 is higher than the 305 on the lineup, should the not be considered equal for for configuration conversion as they have the same number of WANs?


#4

Sure, I’m just explaining how the tool generally works.


#5

There are only two products in the Balance family that it would happen to - the 305/380 and 210/310 (310 is now the WAN activated 210)
Would it be possible to make the conversion tool drop the highest WAN if downgrading?
I know most people are upgrading but some people might be setting up another smaller site.
Thanks