Captive Portal issues upgrading Balance 310 to 6.2.1

When I upgrade our Balance 310 to 6.2.1 the captive portal breaks. The captive portal works in 6.2.0.

I am using an external splash page which redirects back to where I get the error: This webpage is not available ERR_CONNECTION_REFUSED. This is error exists on both the device that is trying to connect to the captive portal as well as any machine already connected to the network.

When I use the Built-in splash page the captive portal works as expected.

Hi Chris,

Please open ticket for us to investigate.

Please help to turn on Remote Assistance as well.

Thank you.

Hi, it happens to me too, but I resolved it by adding ‘’ to walled garden, now my problem is, when user log in by external webpage, https shows error, “NET::ERR_CERT_DATE_INVALID”, I know is a problem with the but i dont Know how to solve it.

This is the expected behavior. We provided explanation here. You may sign your own certificate and import into the Balance router. Below is the screenshot where you import the certificate.