Can't Reach Web admin Interface

Product Discussion Pepwave AP & Surf
1

Hi guys, I am a new user and can’t get to the Web Admin Interface. When I type it in I get a message that the site can’t be reached and ERR_ADDRESS_UNREACHABLE. Looking for customer support/service phone number to call but no-go so hopefully this format will work.

2

Preliminary questions:

  1. What product model and firmware version? (Should not make much difference, but let US know what YOU know.) SOHO or AP?
  2. Are you coming on the LAN side or WAN side? (Use a LAN port until you get everything set up.)
  3. Have you changed any of the default parameters, e.g., port nr or, router/APs IP address?

And, yes, I think you’ll find good support here from a lot of folks – most of whom are better at this than I am. :grinning: If you need immediate assistance the best route is to contact the organization from which you purchased the router.

1 Like
3

Thanks Rick. I turned off the router, then turned it back on. Was able to get to the security question, bypass the in-secure warnings to go to the page anyway and got it set up.