Can out of warranty Balance device upgrade to 6.3.1?


#1

Hi,

I am unclear whether devices which are out of warranty (we have a Balance One running 6.1.2 - and 2 Balance 30s running 5.4.9) can be upgraded to ver 6.3.1.

In the upgrade instructions it says ‘you may have to enter a license key during the upgrade process…’. I tried to register the devices in InControl but can’t since they are out of warranty, and I cannot therefore access the key. Does this mean the upgrade isn’t available for our devices?

Please could you clarify this?


#2

Once you have added your device to InControl2 you just need to click on it and you will see the firmware unlock key, regardless of the warranty status.


#3

Thanks. I was able to find the product key but can now see another link to a document which tells me I can only upgrade to 6.3.1 by either extending the warranty or taking out a subscription to InControl2. However, I can’t find any information about how to do this / prices. Can you help out?


#4

Hi

Refer to this page. It will guide you through the process.

Firmware upgrades are now free regardless of the warranty status - Peplink changed their stance on this in June last year. (used to have to be in warranty to get the upgrade)