I am unclear whether devices which are out of warranty (we have a Balance One running 6.1.2 - and 2 Balance 30s running 5.4.9) can be upgraded to ver 6.3.1.
In the upgrade instructions it says ‘you may have to enter a license key during the upgrade process…’. I tried to register the devices in InControl but can’t since they are out of warranty, and I cannot therefore access the key. Does this mean the upgrade isn’t available for our devices?
Please could you clarify this?