Hi Nathan,
I am really sorry about the experience you had. Would you like to change to a new device and see if that might be a hardware issue? We are happy to ship you a new device so you can swap the unit out to see if there is any improvements.
Please let me know if you like this idea.
Thanks,
Alex Chan
The Peplink Team
Hi @Alex,
I would be all for trying a new device, I firmly believe it’s a hardware issue with my unit. I had the support ticket closed so DM me and we can sort out the RMA details.
-Nathan
@nat45928 , I have created a new ticket to follow-up the hardware isolation verification test as suggested by Alex. We will proceed the replacement using ticket 24070862. You will receipt the update shortly
Food for thought. On the installation side of things when you do get your new unit, be wary of the bend radius of your Coax there. Especially pic of the connection to the modem. I’d run a spec an over your install location too just to ensure you’re not getting some spurious nasty stuff. Fridge compressors, microwave ovens, LED drivers etc etc can lead you down the yellow brick road of frustrationand turn you bald.