BR1 Mini won't ack devices plugged into either port

Product Discussion Pepwave MAX
1

I’m having problems with getting a device on the modems lan. I’ve tried 3 cords, able to get the device on my network, but the modem seems to never ack the the device plugged into either port. Is this a config problem, the manual doesn’t read well. Thx, Jake

2

Any thoughts, made ticket but they sent me to dead ends. Thx

3

Looks like the unit is defective, if anyone else has this issue just get it rma’d, support is very slow.

4

You have mentioned a solid green LED on Status, Wifi, Cellular, and LAN in the ticket. Can I confirm the LAN & Console and LAN/WAN PoE IN ports are showing solid green LED too when there is no ethernet cable attached to them? If so, please snap a photo and attach into the ticket. The support engineering will get approval to proceed RMA with this info.

Thanks.

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6

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7

Thanks for the photos. Can I confirm SIM card was inserted into the SIM slot when you snap the photo?

I believe this BR1 Mini is not a newly deployed device (do correct me if I am wrong). If so, do you recall is it connected to Wifi WAN previously?

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8

Its connected and I connect to its portal internet all the time

9

Yes, wifi works fine

10

Please help to attach the photo into the tickets. We will proceed RMA.

Thanks.

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