BR1 Max NO cellular IP in Japan

HI we have this modem out on a yacht in Japan, we have a 4g LTE data SIM card which works fine in a phone or other data modem, however in the Pepwave the Ip connection just sits and spins. the cellular network is Softbank and shows up along with other bits of network info…
please help with any settings we might be missing, we are currently having to run on an old 3g modem which is less than ideal…

Cheers

Suspect you’ll need to enter the APN settings manually. Have you tried that?
https://www.apnsettings.org/japan/softbank-mobile-apn-settings/

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hi, great thanks for the reply, I will get the captain to try and see if it works…