I installed a balance 20, with wan1 having a bandwidth of 51 Mbs Down/5 up from the modem. I connected just one user through the 20 and my readings were not greater then 30/5 Mbs. ?
Is this a current generation Balance 20? Feel free to start a support ticket by visiting:
http://www.peplink.com/contact/support/
Brand new out of the box.