If our warranty is up on a particular balance, does this mean we can no longer access it through InControl 2?
That is correct, devices need to be in warranty. Some models are eligible for a subscription-only model:
It is possible to reactivate warranty on ‘out-of-warranty’ products via Peplink SmartCare.
This way you can access it through InControl 2 again.
SmartCare is more expensive than the normal warranty extension, which is only available for ‘in-warranty’ products.
We can supply you the Peplink SmartCare license for your Balance router if you’d like.
If so, please contact us at firstname.lastname@example.org.