Balance Warrenty and InControl2


#1

If our warranty is up on a particular balance, does this mean we can no longer access it through InControl 2?


#2

That is correct, devices need to be in warranty. Some models are eligible for a subscription-only model:
http://store.peplink.com/cloud-solutions/central-management.html

Thanks.


#3

Hi @dsivewright,

It is possible to reactivate warranty on ‘out-of-warranty’ products via Peplink SmartCare.
This way you can access it through InControl 2 again.
SmartCare is more expensive than the normal warranty extension, which is only available for ‘in-warranty’ products.

We can supply you the Peplink SmartCare license for your Balance router if you’d like.
If so, please contact us at info@mobielverbinden.nl.