Balance One showing offline in Incontrol

Product Discussion InControl
1

I just received my Balance One today and configured it adding it to my InControl control panel. It is showing offline? I cannot get it to show online. I have emailed my logs to support and I am waiting a reply.

Thank you

Jeff

2

What is the ticket number for your case?

3

I called in and I wasn’t sent a support ticked so now I created one online. My support ticked is:

743393

Thanks

Jeff

4

Thank you for creating the ticket, will follow-up there.

5

Hi any word from Incontrol team why I can’t get my device to show online?

Thanks

Jeff

6

Hello,

We are still looking into the issue. Will be sure to provide a update via the ticket once we know more.

-Jarid

8

Please DM me your device’s s/n.