Balance One showing offline in Incontrol


#1

I just received my Balance One today and configured it adding it to my InControl control panel. It is showing offline? I cannot get it to show online. I have emailed my logs to support and I am waiting a reply.

Thank you

Jeff


#2

What is the ticket number for your case?


#3

I called in and I wasn’t sent a support ticked so now I created one online. My support ticked is:

743393

Thanks

Jeff


#4

Thank you for creating the ticket, will follow-up there.


#5

Hi any word from Incontrol team why I can’t get my device to show online?

Thanks

Jeff


#6

Hello,

We are still looking into the issue. Will be sure to provide a update via the ticket once we know more.

-Jarid


#8

Please DM me your device’s s/n.