Balance One 'already added' in InControl


I set up an InControl account to obtain the License Key in order to upgrade to 6.3.
When I try to add my device by I get a message saying “Failed” “Already Added”. Is it possible to see if someone has used our serial number or get that reset to use with our account?



If you could PM me with your SN and your organization name in IC2 we can get this moved over.