Balance 30 firmware 6.1.0 build 2517

Product Discussion Peplink Balance
1

I have this issue: When i make a change in the router config (LAN DHCP reservation add a device, click save), I have this error message and the change i’ve made are not apply.

An error occurred while reading CGI reply (no response received)

2

Hi,

Appreciate if you can open ticket at https://cs.peplink.com/contact/support for our further checking.

Thank you.

3

Hi,

Appreciate if you can turn on Remote Assistant as well. Please find the URL link below:-

http://www.peplink.com/knowledgebase/how-to-enable-the-remote-assistance-service/

Thank you.

4

I already have a open ticket for other issue, since i have no news since, i’ll wait until the actual ticket is closed before opening a new one. My balance 30 have remote access turn on.

5

Since I had no news from technical support in 1 week, i had to revert to firmware 5.4.9 on balance 30 because so many issues with 6.1.0.

6

What was the ticket number?

Also, were you able to make changes to the DHCP Reservation List after reverting back to 5.4.9?

7

Any update on this issue? I have the same problem, ticket has been open.

8

Update: i solve the problem myself by turning off Remote Assistant. I very disapointed the way Peplink try to solve my issue.

9

Hi,

We suspect the problem is related to memory issue. Please upgrade to v6.1.2s51.