Balance 20X High Availibilty

Product Discussion Peplink Balance
1

Hello Peplink team,

I have two Balance 20X devices and one shows sub menu for High Availability and the other does not.

Is a feature add-on required to enable HA features?

b-20-x-ha-missing.png
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2

Hi. Just curious – same hardware and firmware versions?

3

@Rick-DC

Yes

b-20-x-sys-info.png
b-20-x-sys-info.png1402×692 59.9 KB

4

@Dam, this is strange. Please open ticket for us to check. We need your help to turn on Remote Assistance as well.

Thanks.

5

@Rick-DC @TK_Liew

The only other difference is first (left image) Balance 20x has OpenVPN enabled via feature add-on license and the second (right image) Balance 20x does not.

6

@Dam: Please let us know what happened after you submit your ticket. I don’t think what you are seeing is expected.

8

I purchased a OpenVPN WAN License Key and applied it.

open-vpn-wan-key.png
open-vpn-wan-key.png736×259 8.69 KB

But High Availability is still missing.

b-20-x-ha-missing-2.png
b-20-x-ha-missing-2.png532×836 47.5 KB

9

The other difference I noticed is SpeedFusion cloud vs SpeedFusion connect

b-20-x-sfc.png
b-20-x-sfc.png1352×828 74.4 KB

Am I missing a feature addon or key for SpeedFusion Cloud vs SpeedFusion Connect to enable High Availability?

10

No, it was renamed in newer firmware. I’d recommend updating both of them to 8.2.1

11

Upgraded both B20X to latest firmware still seeing a difference.

b-20-x-upgraded-to-latest-fw.png
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b-20-x-ha-missing-3.png
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12

Then within the Speed Fusion / PepVPN area there is a difference.

pep-vpn-speed-fusion-difference.png
pep-vpn-speed-fusion-difference.png1613×833 184 KB

13

That’s really bizarre. Guess the support folks will need to investigate it.

15

David: I’ll reiterate my suggestion to submit a ticket. I’d recommend posting the ticket number in this thread to the engineers can easily see the history and screen shots. And, please tell us how this was resolved – when you know.

  • Rick
16

Ticket Number 22090013

17

For anyone with this issue, I ran into the same thing for a customer who purchased 3 Balance 20X for an HA solution. The resolution was to make sure all the new Balance 20X units had connected to the internet via one of the WAN interfaces at least once. This had to be done via an internet connection that allowed communication back and forth from Peplink’s license servers. Once that was done, the HA menu items appeared.

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