Balance 20: "Invalid security certificate" error

Just upgraded several devices to FW 6.3.1 and subsequently tried to connect to a remote Balance 20 via my local Balance using PepVPN, [PepVPN is bulletproof – thanks!]

When I connect to (distant Balance 20) from my local computer,, I see the message which follows. What is the recommended way to resolve this issue? While I could certainly “add an exception” I guess I’d like to identify all other alternatives first. [We do not use InControl2 and do not intend to.]

Note: Tried several methods to pase screen image into this message and also to attach a file containing it – all files were too large and were rejected. I tried.


Hi Rick, please open a support ticket for further investigation: