Balance 20 - crashing/freezing under load?

Have been running a Peplink Balance 20 for almost 2 years now. Over the last several months, the router has had increasing episodes where it becomes unresponsive and can’t log in either via SSH or browser. No response to ping, port lights blinking in sync.

Verified that both WAN (cable modem; ADLS) links are working (pulled off non-functioning Balance and connected directly).

A power cycle will resolve issues.

Any ideas? Running 7.0.2

Please open a support ticket for support team to check.

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