I’m working on a problem Balance 20 running FW 7.0.0. Both WANs are connected to cable MODEMS served by Spectrum (formerly Time-Warner), provisioned at 60/5. One MODEM is a Motorola 6141; the other is a Netgear CM400 (both DOCSIS 3.0, 8/4 streams.)
Here’s the problem: The B20 shows the Motorola 6141 as “connecting” but never connects. (The Netgear works fine.)
Here’s what I did to troubleshoot:
- Talked to Spectrum to find out what they could see. They reported both on-line with forward/reverse path levels well within spec.
- Changed ethernet cables (using only new cat 6 cables).
- Connected a computer directly to the ethernet jack on the Motorola MODEM. The Spectrum rep was correct – the MODEM was on line and operating fine.
- Disconnected/powered-down both MODEMs and powered them up one at a time, the Motorola first. Once the Motorola MODEM showed itself to be on-line I then powered-on the Netgear.
No matter what I do the B20 reports “IP Address: (none) Status:Connecting…” for the Motorola MODEM – even though it is “known good.” Note: The Motorola MODEM was working fine the day prior. NO changes were made to its configuration in the B20 and there were no cabling changes – still using the same WAN port.
Hugely frustrating. I’ll appreciate any thoughts/insight.