Atención de Tickets

[Luis_Angel_Rojas_Rui]

¿Alguien sabe cuanto tiempo tardan en atender los tickets? Tengo el 9110327

[dennis.hofheinz]

Hi,

if you wrote the Ticket in english, it doesn’t take really long.

[aldwinaldwin]

The ticket is resolved. For future ‘offline on incontrol2’ issues, please see following checklist:

FAQ: Why does my device appear "offline" on InControl 2 even though the device has an internet connection?

[image] When devices fail to show ‘online’ in InControl 2 please check the following: Check if the InControl Management option is enabled on the device’s web admin. Check if the device’s warranty or subscription has expired; the unit needs to have a valid warranty or InControl2 subscription to show “online” in InControl2. Check if the outgoing UDP port 5246 to *.peplink.com is allowed on the WAN(s). Check this article for more details. Remove and re-add the devices to InControl. Check if yo…