Apply License to FusionHub


#1

I am trying to apply a purchased license to a FusionHub that is already running with an evaluation license. The new license is already imported into InControl, but I cannot apply it to the running FH. If I reboot it, it still retains the old evaluation license. There is no “release” option for the evaluation license in InControl. I know this is possible, because we’ve done it before. But i think Support had to do it for me.


#2

May I know the serial number of the eval and purchased license are different?


#3

Yes they are different, even though when I placed the order with 3g Store I gave them the serial
of the the FH I was trying to license.


#4

Please provide the serial numbers of the eval and purchased FusionHub.


#5

Eval: 1174-B1A0-7FA7

Purchased: 11AE-072B-FB10


#6

You cannot apply a new license on top of an existing one. I have upgraded your eval license to a purchased one and all you should need to do is restart it. Thanks


#7

Thank you very much.


#8

similar issue here. As project with customer was postponed the first eval expired before effective tests happened.

Eval: 116C-305E-DE8B
can you please enable us the “purchased” second Eval: 1105-AA13-037B


#9

Hi markus, license has been updated per your request.