AP One AC Mini and Balance 20 - WAN connection dropping

#159

Hi All,

We have confirmed the root cause that affects the 2.4GHz Wi-Fi stability.
The next RC will have that fix together with captive portal fix in non-management VLAN.

Thanks,
Lewis

1 Like

#160

So will this fix things on the Surf SOHO has well?

0 Likes

#161

Maybe? Yes? No? Perhaps at some point my router will gasp route?

0 Likes

#162

@newtonsfloss, we didn’t encounter the reported problem in SOHO. Hence, the fixed doesn’t available for SOHO. You may open another thread to illustrate the problem you are facing.

Thanks.

1 Like

#163

So, any updates? It’s been 7 days since identification of the root cause…and a bit over six months since the 3.6 beta started.

0 Likes

Surf SOHO MK3 - WAN connection dropping
#164

3.6.0 RC4 is available here, and also its AP Controller Firmware Pack (1153.fwb).

  • Fix 2.4GHz stability issue.
  • Fix Captive Portal redirection failure in non-Management VLAN

Thanks,
Lewis

1 Like

#165

Excellent. And thanks for including the firmware pack Lewis.

2 Likes

#166

Hello @Lewis_Kong,
Will there be a version to test/use with the Pepwave AP Pro Duo?
Appreciate your assistance,
Marcus :slight_smile:

0 Likes

#167

Hi Marcus,

3.6.0 is only applicable on AP One AC mini / AP One Enterprise / AP One Rugged / AP One Flex / AP Pro AC.
We have not had any new firmware for AP Pro Duo yet.

Thanks,
Lewis

1 Like

#168

hi @Lewis_Kong. how is RC4 looking? when do you anticipate issuing the final release?

thanks

0 Likes

#169

We tried upgrading to 3.6.0 RC4 on our AP One Rugged via AP Controller Firmware Pack (1153.fwb that you posted above – on Balance One Core v7.0.2), but once the access point comes back online, the wifi networks do not seem to be transmitting and no users are able to join (they don’t see the network).

The AP Controller is set to Sync “As soon as possible”, but the access point logs do not show the “Configuration synchronized and applied” message that normally appears after firmware packs are deployed.

Are we missing something?

Edit: Upgrading the Balance One Core to 7.1 did not make a difference to the upgraded AP One Rugged.

0 Likes

#170

Hello @Lewis_Kong,
We now have rolled out 3.6.0 RC4 to several client sites without any issues, all sites were done from within InControl2 and these sites are fully managed for the Wi-Fi from InControl2, most have multiple VLANs aligned to differing SSIDs and some have Captive Portals, we are not using any local AP controllers at these sites.
If we find any issues arising, we will let you know.
Happy to Help,
Marcus :slight_smile:

0 Likes

#171

I upgraded my AP One Enterprise APs, pushing the firmware from a Balance One Core running 7.0.2. APs upgraded without issue and clients are starting to reconnect. I’ll post updates as I get a sense for how they are doing.

0 Likes

#172

@Lewis_Kong can you confirm that AP Controller Firmware Pack (1153.fwb) is the correct one to use with AP one Rugged?

Any ideas why this did not work reliably for us?

0 Likes

#173

Hi Adeebag,

Yes, 1153.fwb is the correct firmware pack for AP Controller. Could you please PM me your AP Controller serial number and turn on the RA? I will check the root cause.

Thanks,
Lewis

1 Like

#174

Hi All,

The issue mentioned by @adeebag is caused by improper activation of SSID Access Control Setting.
RC5 is ready to fix this activation bug.
The firmware is here and the AP Controller firmware pack is 1154.fwb.

If no significant bug is reported in the coming week, RC5 will be G.A. soon.

Thanks,
Lewis

2 Likes

#175

I PM’ed some issues I still had with RC4. Reverted to RC2. Perhaps it’s just me and my setup if nobody else is seeing connectivity issues with IoT devices.

0 Likes

WLAN reliability problems with iPads on AP One AC Mini, roaming
#176

Thanks – I can confirm this worked.

0 Likes

#177

Hi all,

Unfortunately, we have confirmed a firmware bug in RC4 and RC5 which causes AP running out of resource gradually. That bug could be the reason why Ryan reported his IoT devices suffered after running RC4 for several days.

RC6 and corresponding AP Controller firmware pack 1155 are ready for download. We wish this is the last round of 3.6.0 RC.

Thanks,
Lewis

1 Like

#178

I will download 1155 and apply it today.

0 Likes