AP One AC Mini and Balance 20 - WAN connection dropping

Eddy_Yeung · January 5, 2018, 1:50am

The build is under testing and won’t be ready until early next week. Sorry about that delay. Mid next week is the safe bet.

Thanks,
Eddy

verfaminial · January 7, 2018, 11:57am

Even in AP One Rugged and AP one 300M, connected with 2.4 Ghz same problem, internet connection is not stable. We installed 82 pcs in College campus and our client is disappointed with the performance.

Hoping that Peplink will solve the problem as soon as possible.

Don_Ferrario · January 8, 2018, 6:32pm

We’ve all been waiting a year and a half for this. Won’t your customers wait that long?

Charles_Steel · January 10, 2018, 1:42pm

Hi Eddie

Is the new firmware available yet? If so, could you paste a link as I think a bunch of folks want to download it.

Thanks
Charles

mldowling · January 10, 2018, 3:26pm

Hello Peplink Team,
We have a couple of sites that we’d like to test the new firmware at when ready to see if it helps with guests using the captive portals, one site runs two captive portals among other SSIDs on each of the WAPs.
Happy to Help,
Marcus

Eddy_Yeung · January 11, 2018, 1:04am

Appreciated the patience. We have the AP One AC firmware 3.6.0 RC build ready and is uploaded here.

Current known issue:

WDS malfunction

Ryan_Finger · January 11, 2018, 7:07am

I’ve got 3.6.0 RC installed on 2 Mini’s and 2 Enterprise APs. So far no issues. I can already tell device connectivity is much more stable. Looking forward to see if this fixes some of my IoT devices that have been randomly losing connectivity.

Eddy_Yeung · January 11, 2018, 5:55pm

Hi Ryan,

Appreciated the news and let us know if you encounter any issues.

Thanks,
Eddy

Don_Ferrario · January 11, 2018, 7:29pm

How do we get this firmware in the format so it can be uploaded into our Balance 380, for distribution to the APs from there?

Lewis_Kong · January 12, 2018, 12:19am

AP Controller firmware pack of the 3.6.0RC is now available here

Ryan_Finger · January 12, 2018, 7:59am

With the old firmware I had to reboot at least one of my Kuna lights daily to reconnect. So far no issues. I can also report that my Ring Doorbell is much more reliable for connecting. Short same size but will keep you posted.

coops99 · January 14, 2018, 11:24am

So far so good with the firmware.

I have a single outdoor AP One Flex that wouldn’t take any of the Betas or this RC - any ideas on what I can try please?

Don_Ferrario · January 14, 2018, 6:12pm

I upgraded one of my AP One Mini to this firmware. Seems to be working but in that installation all the wireless clients are new windows laptops so it wasn’t an issue before. That unit is 2931-E0B7-FBC2. The upgrade from 3.5.3 to 3.6.0 went smoothly.

I have a box full of Mini that were replaced during the last year at considerable $$ cost, as they have been unusable. I tried to upgrade 2932-BA65-4FD2 to 3.6.0. The upgrade process shows no errors, but when the unit reboots it is still running 3.5.3. I tried changing to 3.5.4 and then do the upgrade to 3.6.0, but it still won’t work. That unit will not accept the new firmware. No errors, just reboots with the previous firmware.

???

Chun_Fatt_Sham · January 14, 2018, 7:45pm

Please open a support ticket with Remote Assistance enabled in order for us to take a closer look.

Don_Ferrario · January 14, 2018, 8:49pm

Good news and bad news.

Good news is that the 1773.bin firmware pack loads fine. My failed attempts were trying to load 1148.fwb directly onto the device. Now that I realize that I was trying to load the wrong file, the AP One Mini is running 3.6.0. Hope it cures the original problem.

Bad news is that I can’t load 1148.fwb into my B380. I’m doing AP > Toolbox > Manual Upload, and selecting 1148.fwb. I get a message “Invalid firmware pack”.

EDIT: Found the problem. I already had three AP firmware packs in the B380 library. Apparently three is the limit. I deleted one, then had no problem installing 1148.

Lewis_Kong · January 14, 2018, 9:22pm

Hi Don,

Could you please PM me your B380 information? I will check it.

Thanks,
Lewis

Eddy_Yeung · January 15, 2018, 2:16am

Current 3.6.0 RC is for AP One Flex AC only. AP One Flex would still be in 3.5.x series.

Eddy_Yeung · January 19, 2018, 5:52am

3.6.0 RC2 is here and the AP Controller firmware packs is here. This update contains small fixes for SSID reporting and PepVPN. If everything goes right, this can be the 3.6.0 GA. Will keep a closer look for these two weeks.

eelwell · January 20, 2018, 1:33pm

I just purchased an AP AC Mini based off my past experience with PL/PW products. This little guy is obviously had some issues. With 3.5.4, the unit goes into never-never land when I enable the AP controller from my Balance 20. I can manually get a login screen, but it will not accept a password, and it just simply doesn’t work as an WAP. After attempting this, I’m forced to do a hard reset to get back to defaults.

OK, 3.6.0 seems to resolve this issue, but I have no 5GHz / AC radio control. No 5GHz radio either through manually configuring the unit or via the Balance 20 AP Controller. It will work as a 2.4 GHz WAP just fine. Booting 3.6.0 (either 1773 or 1776), I have no 5GHz options. When I booting back to 3.5.4, the 5GHz radio control is enabled, but the Balance 20 AP control is, as stated, non-functional.

Suggestions?

Lewis_Kong · January 21, 2018, 4:41pm

Hi eelwell,

Could you please PM me your AP Controller and AP One AC mini information?
I will follow up with you.

Thanks,
Lewis