Adding device in selfhosted incontrol -- Serial number not found



We just setup Incontrol on Hyper-V and i have checked both the FQDN and configured the organization but when I try to add devices to our incontrol i get the message “Serial number not found”. I have however configured the incontrol setting in the device itself so it would point to our own incontrol device.
Any tips on what I might do wrong?

Ports that are opened in the firewall include TCP/UDP 5246

Kind regards,



Hi Remco,

you have imported the device in the MSP-Menu before?

That’s different to the Cloud-Incontrol. You have to do this before you can add a device into a group



Thanks, I totally read over that part. works like a charm


You are not the first one … me too… That’s why I knew the solution